Your satisfaction and security is our highest priority. That is why we have summoned up a few basic rules that govern the use of our site. Killnoise AB reserves the right to update or modify these Terms and Conditions at any time without prior notice.
ORDER & PAYMENT
There are several payment options available on our site. We accept Visa, MasterCard, American Express, Diners Club, JCB and PayPal, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.
All transactions are handled by Quickpay payment services. Your credit card number is sent by an encrypted connection to your bank.
Your order will be processed within one working day after it has been placed. After your order has been placed, you will receive a confirmation email including pricing and purchase details.
Prices, customs and currencies
The prices you see specified next to our Killnoise are stated in the available currency of your market. They exclude eventual shipping charges, which are calculated and added at checkout. Killnoise is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. We do not take responsibility for custom charges outside of EU.
We do our very best to ensure that you receive your products as fast as possible.
Nordic: 2-5 business days
Europe: 2-7 business days
North America: 5-15 business days
Rest of the world: 5-20 business days
In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.
For orders more than 35 USD, the shipping cost is free, for earplugs and cords. If the order value is less, a flat shipping cost of 5 USD will be added to your order. We do not take responsibility for custom charges outside of EU.
|Earplugs and cords
||3 EUR / 3 GBP / 5 USD
|Free freight* for orders more than
||25 EUR / 25 GBP / 35 USD
*Only earplugs and cords
Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU. We cannot predict what your particular charges may be, you have to contact your local customs office for more information.
Extreme sound environments
Killnoise does not guarantee that normal level of conversation can be heard and understood at the use of the earplugs in extreme sound environments, nor can Killnoise guarantee full safety against hearing damages in such environments. In extreme sound levels stronger protection is recommended.
Use of chemicals
Chemicals can affect the earplugs, the earplugs should therefore after usage only be washed with mild soap and water. If the recommendation is not followed, the earplugs protective function can be decreased. Killnoise will not take responsibility for this.
ABOUT THE SITE
We photograph all our products with the intention of getting a picture as representative to the original color as possible. Sometimes computer screens and screen settings vary, so we cannot guarantee that the products on your screen will look identical to the products in your hand. However, the difference is usually barely noticeable and the products still look great.
Supported web browsers
Our site works with most web browsers. Should you encounter any problems, we recommend that you try Mozilla Firefox, Explorer or Chrome.
In order for you to be able to purchase our products, your web browser must allow cookies. These cookies are small text files that are temporarily saved on your computer to enable the technical backbone of our site to work (this keeps items in your shopping cart as you browse the site). Our cookies do not store any personal data.
When placing your order, you will be asked to submit some personal data. This information will not be sent to a third party – we may, however, need to provide our distributor with your address so they can deliver your products to you.
RETURNS AND EXCHANGES
Returns and exchange policy
You have the right to exchange or return your products (for a full refund) within 14 days of receiving them. The products have to be unused with labels and packaging intact. When you return or exchange a product, you must cover shipping charges. As soon as we receive them, we will exchange your products or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. We do not take responsibility for any products lost during the return shipping.
How to return or exchange products
Contact us at firstname.lastname@example.org
and state your order number, which products you wish to return and the reason for the return. Then we will contact you with the proper instructions. If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
Mail Boxes Etc., Mailbox 704, Grev Turegatan 6
114 46, Stockholm, Sweden
+46 76 944 89 65